Lineage/Company/Contact
Get in touch
Every channel reaches a person.
One address, routed internally rather than scattered across a dozen aliases you have to guess between. Use a subject-line tag and it lands with the right desk.
What to write about
Tag the subject line.
For data-rights requests — access, correction, erasure or nomination — use the in-product data rights flow instead. It tracks your request through to resolution and gives you a record of it.
| Topic | What it covers |
|---|---|
| Product support | Bugs, questions and feature requests. Replies within one business day. |
| Privacy and data | Privacy questions, security disclosures and subprocessor enquiries. |
| Practices | Accountants, advisers and firms wanting to run client families on Lineage. |
| Press and media | Start the subject line with [Press]. |
| Accessibility | Start the subject line with [Accessibility]. See the accessibility statement. |
| Grievances | Start the subject line with [Grievance]. See the grievance process. |
Registered entity
Who you are dealing with.
Published in full because the Consumer Protection (E-Commerce) Rules, 2020 require it, and because you should be able to see who stands behind a platform holding your family’s records.
India is live today. The United States is launching soon, and the US entity and address will be published before it opens. Statutory contacts by region.
See grievance redressal for the full process and timelines.
Security questions get a specific answer.
Due-diligence questionnaires are answered by someone who can read the architecture, not from a template.