Lineage/Legal/Refund
Version 1.0 · Effective April 2026
Cancel whenever. Keep your data.
How billing, cancellation, refunds and account closure work, as the Consumer Protection (E-Commerce) Rules, 2020 require us to publish. This policy applies to paid plans — the free tier has no billing and is not subject to it.
The short version
Four things worth knowing.
Current plans and prices are on the pricing page, which is the single place they are maintained. This page covers what happens around them.
| Billing cycle | Paid subscriptions renew automatically each month, on the date you first paid. Invoices are emailed and available in settings. |
|---|---|
| Failed payments | Up to three retries over seven days. After that, paid features pause — the account stays open and your data is preserved. |
| Cancellation | Cancel at any time from settings. It takes effect at the end of the current billing cycle and you keep access until then. |
| First-time refund window | Cancel a paid plan within seven days of your first payment and email us with the subject [Refund] — we refund the first month in full. |
Refunds outside the first-time window
Cancellation does not otherwise produce a partial-month refund, because access continues to the end of the cycle you have paid for.
Service issues are different. If the platform is materially unavailable for an extended period through our fault, write to us and we will put it right — by credit or refund as appropriate to what you lost. We would rather you told us than absorbed it quietly.
Plans bought through a practice
Where your access is provided by an accountant, adviser or firm — free or at a price they set — billing is between you and them, and their terms govern it. We do not charge you directly in that arrangement.
Closing the account
Closing an account is separate from cancelling a subscription and is always available. Export first. Export returns the documents you supplied and the structured picture built from them, free on every tier including after you stop paying. Deletion destroys your household’s encryption key rather than only the rows, and is not reversible by us or by anyone.
Taxes
Any applicable taxes are shown at checkout and on your invoice. Where our entity status means a tax is not currently charged, the invoice will say so.
How to reach us about billing
Email contact@lineage.money, starting the subject line with [Refund] or [Billing]. If you are unhappy with the outcome, the grievance process is open to you and carries a 24-hour acknowledgement and a 15-day resolution commitment.
Leaving is real.
Export everything, or delete it for good. Both are free, on every tier, at any time.